Responsible Disclosure Policy

Adaptive is committed to ensuring the safety and security of our customers and staff. We aim to foster an environment of trust and an open partnership with the security community. We recognize the importance of vulnerability disclosures and whistleblowers in continuing to ensure the safety and security for all of our customers, employees, and company. We have developed this policy to reflect our corporate values and to uphold our legal responsibility to good-faith security researchers who provide us with their expertise, and whistleblowers who add an extra layer of security to our infrastructure.

Legal Posture

Adaptive will not engage in legal action against individuals who submit vulnerability reports through our Vulnerability Reporting inbox. We openly accept reports for the currently listed Adaptive services. We agree not to pursue legal action against individuals who:

  • Engage in testing of systems/research without harming Adaptive or its customers.
  • Engage in vulnerability testing within the scope of our vulnerability disclosure program.
  • Test on products without affecting customers, or receive permission/consent from customers before engaging in vulnerability testing against their devices/software, etc.
  • Adhere to the laws of their location and the location of Adaptive. For example, violating laws that would only result in a claim by Adaptive (and not a criminal claim) may be acceptable as Adaptive is authorizing the activity (reverse engineering or circumventing protective measures) to improve its system.
  • Refrain from disclosing vulnerability details to the public before a mutually agreed-upon timeframe expires.

Vulnerability Report/Disclosure

How to Submit a Vulnerability

To submit a vulnerability report to Adaptive’s, please utilize the following email

Preference, Prioritization, and Acceptance Criteria

We will use the following criteria to prioritize and triage submissions:

  • Well-written reports in English will have a higher probability of resolution.
  • Reports that include proof-of-concept code equip us to better triage.
  • Reports that include only crash dumps or other automated tool output may receive lower priority.
  • Please include how you found the bug, the impact, and any potential remediation.
  • Please include any plans or intentions for public disclosure.

High-severity vulnerabilities or critical issues will be given the highest priority and will be addressed as quickly as possible.

What you can expect from Adaptive:

  • A timely response to your email within 2 business days.
  • After triage, we will send an expected timeline, and commit to being as transparent as possible about the remediation timeline as well as on issues or challenges that may extend it.
  • An open dialog to discuss issues.
  • Notification when the vulnerability analysis has completed each stage of our review.
  • Credit after the vulnerability has been validated and fixed.

If we are unable to resolve communication issues or other problems, Adaptive may bring in a neutral third party to assist in determining how best to handle the vulnerability.

Disclosure to Affected Parties

Adaptive will notify affected parties, such as customers or vendors, of validated vulnerabilities within a reasonable timeframe. The timeline for disclosure will depend on the severity and complexity of the vulnerability, as well as the time required to develop and test a fix.

In some cases, Adaptive may not be able to resolve a reported vulnerability due to operational, technical, or legal constraints. In such situations, we will work with the reporting party to find an appropriate resolution, which may involve disclosing the vulnerability to affected parties and providing mitigation advice.


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